FAQ's
Most frequent questions and answers
We’re based in Sheridan,WY, and our global office hours in London from 9am-5pm – we respond to most emails within a business day, but if you don’t get a response from us, please check your spam bin!
The following payment methods are accepted: VISA, MasterCard, Discover, American Express, Paypal. All payments are processed with 256-bit SSL encryption for secure ordering.
Colmir partners with global merchants and artisans in order to provide you the best prices and the most interesting products.
Please allow for up to 1 to 5 business days after ordering for it to be processed. During special holidays, orders may take longer to be processed.
Orders are processed on weekdays from Monday – Friday. Please expect up to 5 to 10 business days for final delivery. Sometimes orders may arrive later than expected due to extreme weather conditions or natural disasters.
We offer international shipping options too – no matter where you are, you can buy from us!
Most orders within the United States will be delivered via USPS. Please check the mailbox or front door for your package. For other countries, please refer to the following:
- UNITED STATES – USPS, Fedex, UPS
- CANADA – Canada Post
- UNITED KINGDOM – Royal Mail
- Europe- UPS
- AUSTRALIA – Australia Post
All orders are backed by our no questions-asked 100% Satisfaction Guarantee – if you don’t love your COLMIR items, we’ll send replacements for free (or give you a full refund).
No worries! We cover all taxes/ fees. Colmir will reimburse you for any and all customs fees.
No worries! Contact us right away and we’ll help guide you through the process – we’ll send you a prepaid mailer to send the item back. We stand by our products – that’s why we offer returns for 30 days after you receive your purchase.
All customer information that you share with us is kept completely private and confidential. We do not share, rent or sell your personal information.
Send us an email and we get back to you within 24 hours the latest.
